Sarajevo · software used every day

Software that zove while you do
something smarter.

We build the systems that call centers, telephony and billing run on: from a predictive dialer in the browser and a softphone app for iPhone and Android to invoicing and call rating that reconcile themselves.

// 01 — Products

Four products.
One team that wrote them.

Each one grew out of a real problem in a real business - and each one runs in production, every day.

dialer.ba · ProCall v2

A call center that runs in the browser.

Predictive dialer, a phone in the browser with nothing to install, a live dashboard with listen-in and whisper, missed calls that put themselves back in the queue, and every server managed from one place.

  • Predictive and progressive dialing
  • WebRTC phone - just a headset and a browser
  • Call recordings with a cloud archive
  • DialerCRM: orders and invoices straight from the call
  • ProCall Management System for all your dialers
dialer.ba
procall · live dashboard
ProCall live dashboard with agents and calls
ProCall phone in the browser
ProPhone · iOS, Android & Desktop

Your business number in your pocket.

A business phone for iPhone, iPad, Android, Windows, Mac and Linux. Calls ring even when the app is closed - on the native call screen, with the caller's name and photo. Over Wi-Fi or mobile data.

  • One number rings on all your devices at once
  • Multiple accounts at the same time
  • Business hours per day and an away message
  • Voicemail and missed calls
  • Bluetooth and CarPlay via CallKit
  • Call recording with a notice to the other party
  • Encrypted: TLS signaling and SRTP audio
App Store Google Play
Download for Windows, Mac and Linux
ProPhone keypad
ProPhone call in progress
ProPhone accounts
easyfakt

Invoices that settle themselves.

Invoicing, client balances and documents in one place. Statuses update themselves: as soon as a payment covers an invoice, it is marked paid - no manual retyping.

  • PDF invoices on your letterhead
  • Bank transfer and cash, VAT per item, KM and EUR
  • Client balance always accurate, straight from the data
  • Documents (DMS) and incoming invoices from email
  • Fiscal receipts on a Tring fiscal printer
  • Roles and permissions per module
All about easyfakt
AutoRegister

Vehicle registration without paperwork.

For vehicle registration agencies and insurers: orders, automatic calculation of fees and insurance, offers to customers, instalments, invoices, contracts and reports in one place.

  • Fees and insurance calculated automatically, rates with validity dates
  • Offer as a PDF via WhatsApp or Viber
  • Instalments and an always accurate balance
  • Invoices and contracts without duplicate numbers
  • Reports, commissions and insurance expiry in PDF and Excel
All about AutoRegister
AutoRegister: order with automatic calculation
CDR Billing

Every second billed.

Import CDR files from your providers, assign numbers and trunks to clients and rate every call at your own selling prices - then straight into easyfakt as an invoice.

  • Templates for any provider format
  • Billing increments, minimum duration, setup fee
  • DID numbers and monthly items
  • Duplicates and unknown destinations caught before posting
  • API and automatic sync with easyfakt
Request a demo

// 02 — Ecosystem

Not four programs.
One system.

A call starts in the dialer or on the phone, CDR Billing rates it, easyfakt invoices it. No Excel in between.

ProCallcalls, agents, campaigns
ProPhonecalls on the move
CDR Billingevery call rated
easyfaktinvoicing and payments
0years of experience
0in-house products in production
0platforms for ProPhone: iOS, Android, Windows, macOS, Linux
0monitoring of every server, checked every minute

// 03 — Services

Need something the market
doesn't have yet?

We'll build it. Same team, same standard as our own products.

01

Custom business software

Web applications that take over the daily routine: orders, invoices, reports, integrations.

02

VoIP telephony

Call centers, SIP trunks, WebRTC, IVR, call recording and mobile softphones.

03

Mobile apps

Native iOS and Android apps - from the first idea to the App Store and Google Play.

04

Web design and development

Fast, modern websites and portals that look great on every screen.

05

Servers and networks

Design of computer systems and networks, HTTPS, backup and monitoring.

06

Design and digital marketing

Graphic design, print preparation, promo videos and social media campaigns.

// 04 — About us

Where ideas
become reality.

Mustware is a software house from Sarajevo. For more than ten years we have been building systems that connect businesses with their customers - by phone, on the web and on mobile devices.

We work with sensitive and confidential business data, so security is not an add-on but the starting point: encrypted connections, access control, one sign-in per user and backups that are actually tested.

Security firstNo vendor lock-inSupport in your languageFast delivery

// 05 — Contact

Let's build
something awesome.

We reply within one business day.